Returns Policy
Due to hygiene regulations, we are unable to accept returns on hair products that have been worn, used, altered, or handled, as it is illegal to resell used hair.
Returns will only be considered if you have received an incorrect or faulty item. Any issues must be reported within 72 hours of delivery and accompanied by clear photographic evidence.
If your return is approved, we will provide the return address. Once your item has been received and inspected, we will notify you via email regarding the status of your refund.
Approved refunds will be processed back to your original payment method within a few working days. Shipping charges are non-refundable.
Exchanges
We do not offer exchanges. Customers are responsible for confirming all order specifications before completing checkout.
If you require assistance before placing your order, please contact us via email or WhatsApp, and we'll be happy to help.