Privacy Policy
This Privacy Policy explains how FayeezLondon ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or make a purchase.
By using our website or services, you agree to the practices outlined in this policy.
1. How We Use Your Information
We collect personal information to:
- Process and fulfil orders
- Communicate with customers
- Process payments
- Dispatch purchases
- Provide customer support
- Improve our services
- Send essential updates regarding your order
2. Information We Collect
Order & Account Information
When you place an order, we collect information including:
- Name
- Billing address
- Delivery address
- Email address
- Phone number
- Payment information
This information is provided directly by you during checkout.
Device & Usage Information
When browsing our website, certain information is collected automatically, including:
- IP address
- Browser type
- Time zone
- Pages viewed
- Website interactions
This data is collected through cookies and similar technologies to help improve website performance.
Customer Communications
If you contact us via email, WhatsApp, or other communication channels, we collect the information you choose to share so we can respond to enquiries, resolve issues, and improve customer service.